Terms of Service

By contacting Hexment or engaging our services, you agree to the following terms. These terms are governed by the laws of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872, and other applicable statutes.

1. Nature of Services

Hexment provides freelance software development services including web development, mobile app development, and deployment. The exact scope, deliverables, timeline, and payment terms for each engagement will be agreed upon before work begins — either via written email confirmation or a formal Statement of Work (SOW).

We are not a registered company, LLP, or GST-registered entity. Invoices issued by Hexment will be issued under the individual's name as an unregistered service provider. No GST will be charged unless registration is obtained in the future.

2. Payment Terms

• For fixed-price projects: 50% advance before work begins, 50% on delivery.
• For hourly engagements: invoiced weekly or bi-weekly as agreed.
• Accepted payment methods: UPI, NEFT/IMPS bank transfer.
• Payments made are non-refundable once work on that milestone has commenced, except in cases of non-delivery on our part.

3. Client Responsibilities

A successful project depends on timely collaboration from both parties. The client agrees to:

• Provide clear requirements, content, credentials, and approvals in a timely manner.
• Review and respond to submissions or queries within a reasonable timeframe (typically 5 business days unless otherwise agreed).
• Ensure that any materials, assets, or content provided to Hexment do not infringe third-party intellectual property rights.

Delays caused by the client — including delayed feedback, unclear requirements, or withheld access — do not constitute a breach on Hexment's part. Project timelines will be adjusted accordingly.

4. Intellectual Property

Upon full payment, all custom code and deliverables created specifically for your project become your property. Hexment retains no ownership rights to your custom codebase.

We may use open-source libraries, frameworks, and tools in the course of development. Those remain subject to their respective licenses. We will disclose significant third-party dependencies.

Hexment may mention the project in a portfolio context (e.g., “built a SaaS app for a client in X industry”) unless you opt out by notifying us in writing within 30 days of project completion.

5. Revisions & Bug Fixes

We stand behind the quality of our work. The following correction policy applies after delivery:

• Bug fixes: We will correct defects in delivered work at no extra charge within 30 days of delivery, provided the issue arises from our implementation and not from changes made by the client or third parties.
• Revision rounds: Up to 2 rounds of revisions to agreed deliverables are included. Additional revisions or changes to original requirements are treated as new scope and will be quoted separately.
• Post-30-day support: Support and maintenance beyond the 30-day correction window is available as a separate billable engagement.

6. Confidentiality

We treat all project information, business logic, and technical details shared by clients as confidential. We will not disclose your proprietary information to third parties. If you require a formal NDA, we are happy to sign one before discussions begin.

7. Limitation of Liability

Hexment will deliver work with reasonable skill and care. However, as an unregistered individual service provider, our total liability for any claim arising from a project is limited to the amount paid by you for that specific project.

We are not liable for indirect, incidental, or consequential damages including loss of revenue, data loss, or business interruption. Clients are advised to maintain backups of their own data and systems.

8. Warranty Disclaimer

We do not warrant that deliverables will be entirely error-free or operate without interruption in all environments after handover. Software behaviour can vary across hosting platforms, browsers, devices, and third-party integrations outside our control. Post-delivery support beyond the 30-day correction period described in Section 5 is billable separately.

9. Delays and Scope Changes

Project timelines may be affected by scope changes, delayed client feedback, or unforeseen technical complexity. We will communicate any delays promptly. Changes to agreed scope will be discussed and repriced accordingly before implementation.

10. Force Majeure

Hexment shall not be liable for any delay or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to internet or infrastructure outages, illness, natural disasters, or other force majeure events. We will notify the client promptly and work to resume delivery as soon as reasonably possible.

11. Termination

Either party may terminate the engagement with reasonable written notice (email). Work completed up to the point of termination will be invoiced. Advance payments for unstarted milestones will be refunded minus any work already begun.

12. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Gorakhpur, Uttar Pradesh, India. We encourage resolving disputes amicably first — most issues can be settled through direct communication.

13. Contact